TELESALES / TELEMARKETING MANAGER - (TSMM-DEI-JAC)

Our Client, The Leader in International Express Shipping
Urgently Need

TELESALES / TELEMARKETING MANAGER - (TSMM-DEI-JAC)


Telesales Team Leadership
• Sales targets: Plan, organise and lead an efficient and effective Telesales team to achieve sales targets. Implement appropriate sales initiatives in order to ensure achievement of sales targets
• Acquisition and Development activity: To ensure Telesales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is actioned and successfully negotiated.
• Productivity: Ensure all regionally determined call targets are met by the Telesales Executives and that all Telesales territories utilize the monthly SSI Pre Call Plan tool as call cycle to manage existing customers

Sales Deployment
• Efficiency: Increase selling time through reducing/minimising “time stealers”, i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
• Global Sales Process: To ensure all aspects of the GSP programme are well understood and implemented across the Telesales department and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
• Sales Automation: Ensure that all activities are updated accurately in Sales Automation system, e.g. sales activity codes, customer contact details etc.

Profit Margins Assurance
• Adhere to regional standards on profit margins and discount guidelines.

Telesales Team Management
• Perform field visit in developing relationship with potential customers
• Supervise Telesales to ensure all assigned customers are served and developed
• Motivate telesales to explore and exploit customer’s full potential and needs for customer migration
• Maintain and manage the capacity of team’s daily operation


Skills
Communication skills, spoken and written (excellent)


Educational Qualifications
Degree in business
5 years sales management experience in a service-related industry
2 years experience in managing a Call Centre
3 years experience in a sales function.
Experience in managing a sales force


Salary & Benefits:

- Basic Salary: Rp 13.000.000,- per month

Job status : Permament - 3 Months Probation
Job Location : Jakarta

Send CV to : LHutabarat@jac-recruitment.co.id
put email Subject : TSMM-DEI-JAC

TELECOM SPECIALIST - (TSP-DEI-JAC)

Our Client, The Leader in International Express Shipping
Urgently Need

TELECOM SPECIALIST


To provide appropriate and cost effective communications and network services (i.e. communications equipment, communications software and third party delivered services) within Service Level Agreement commitments and to high standards of data quality, timeliness and security.

Manage & support
Manage and support country network and telecoms infrastructure including uptime, resolution, contingencies planning

To perform engineering level network planning and design for all WANs and LANs installed in the country.

To manage the implementation of new country networks or upgrades to existing networks.

To conduct on going reviews of and changes to network and other hardware facilities with little negative impact on the user community.

Management escalation Frequently update management on individual incident. Summarize report with review for improvement. Escalate on any issue faced for quick response and resolution

To identify any necessary changes or upgrades.

To monitor network performance and availability and resolve performance that does not meet Service Level Agreement commitments.

To ensure all service requirements for the business. Oversea on cost for the implementation. Manage project to meet schedule deadline and confirm / verify testing prior to roll out

To evaluate service performance negotiate for cost reduction prior to the renewal of the contract and oversea the work quality provided by the vendor

To perform regular maintenance (International / In-country links) and verify of the working condition of all back up links and confirm critical applications

Skills
Communication skills (English), spoken and written
Technical expertise in:
- Networking protocols and understanding of data communications in a business environment
- Wide Area Networking of various types (e.g. MPLS, ATM, Frame Relay, leased line, ISDN, VSAT)
- High speed Local Area Networks based on Ethernet technology
- Local to Wide Area network connections
- TCP/IP and other protocols
- PABX
- Various types of network switching equipment
- Windows Operating Systems
- Unix Operating System (depending on local applications)

Salary & Benefits:

- Basic Salary: Rp 10.000.000,- per month

Job status : Permament - 3 Months Probation
Report to : Telecom Lead South East Asia
Job Location : Jakarta

Send CV to : LHutabarat@jac-recruitment.co.id
put email Subject : TSP-DEI-JAC