Our Client, The Leader in International Express Shipping
TELESALES / TELEMARKETING MANAGER - (TSMM-DEI-JAC)
Telesales Team Leadership
• Sales targets: Plan, organise and lead an efficient and effective Telesales team to achieve sales targets. Implement appropriate sales initiatives in order to ensure achievement of sales targets
• Acquisition and Development activity: To ensure Telesales Executives utilise the Sales Pipeline for management of all Prospects ensuring that business from new and existing customers is actioned and successfully negotiated.
• Productivity: Ensure all regionally determined call targets are met by the Telesales Executives and that all Telesales territories utilize the monthly SSI Pre Call Plan tool as call cycle to manage existing customers
• Efficiency: Increase selling time through reducing/minimising “time stealers”, i.e. inbound service calls, and ensuring selling time is correctly allocated between acquisition, maintenance and development calls.
• Global Sales Process: To ensure all aspects of the GSP programme are well understood and implemented across the Telesales department and that the regional objectives of both sales force effectiveness and efficiency improvement are achieved
• Sales Automation: Ensure that all activities are updated accurately in Sales Automation system, e.g. sales activity codes, customer contact details etc.
Profit Margins Assurance
• Adhere to regional standards on profit margins and discount guidelines.
Telesales Team Management
• Perform field visit in developing relationship with potential customers
• Supervise Telesales to ensure all assigned customers are served and developed
• Motivate telesales to explore and exploit customer’s full potential and needs for customer migration
• Maintain and manage the capacity of team’s daily operation
Communication skills, spoken and written (excellent)
Degree in business
5 years sales management experience in a service-related industry
2 years experience in managing a Call Centre
3 years experience in a sales function.
Experience in managing a sales force
Salary & Benefits:
- Basic Salary: Rp 13.000.000,- per month
Job status : Permament - 3 Months Probation
Job Location : Jakarta
Send CV to : LHutabarat@jac-recruitment.co.id
put email Subject : TSMM-DEI-JAC